At HealthCare Glow, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return Policy to understand how you can return items and receive a refund or exchange.

1. Eligibility for Returns

You can return most items within 14 days of receiving your order, provided:

• The item is unused, in its original condition, and includes all original packaging and tags.
• The item is not listed as non-returnable (e.g., perishable goods, personal care items, or items marked “Final Sale”).

2. Items That Cannot Be Returned

The following items are not eligible for return due to health and safety reasons:

• Opened or used personal care products.
• Perishable or consumable items.
• Customized or personalized products.

3. How to Initiate a Return

1. Contact Us:
   Email us at info@healthcareglow.co.uk within 14 days of receiving your order. Provide your order number and details of the item(s) you wish to return.

2. Wait for Approval:
   We will review your request and provide a return authorization if your item is eligible.

3. Return the Item:

   • Pack the item securely in its original packaging.
   • Include the receipt or proof of purchase in the package.
   • Send the package to the address provided in the return instructions.

4. Return Shipping Costs:

   • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
   • We recommend using a tracked shipping service to ensure your return reaches us safely.

4. Refunds

1. Processing Refunds:
   Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

   • Approved refunds will be processed within 5–7 business days to your original payment method.
   • Shipping fees (if applicable) are non-refundable.

2. Partial Refunds:
   We may offer partial refunds for items that are:

   • Returned late.
   • Not in their original condition or missing parts.

5. Exchanges

We only replace items if they are defective, damaged, or sent in error. To request an exchange, contact us at info@healthcareglow.co.uk.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos and a description of the issue.
• We will arrange a replacement or refund, including return shipping, at no cost to you.

7. Contact Us

For any questions about our Return Policy, please contact us:

• Email: info@healthcareglow.co.uk
• Address: 26 Champness Road, Barking, England, IG11 9PD

Thank you for shopping with HealthCare Glow. We value your trust and aim to make returns as simple as possible!